Exercise to help you spin the reels of the Customer Problem Solution slot machine.

Call it whac - a - mole or a slot machine or simply customer solution fit, modern product development insists we understand the shit out of the problem we want to solve, the person for whom we want to solve it and the potential solution. Whether you are a fan of lean, agile, design thinking etc... if you want to follow hypothesis driven product development, you MUST understand the assumptions you are making about the customer problem and solution - more importantly the relationship they have on one another and how each of them can change in big ways when one of them changes in a small way. I call this the butterfly effect of CPS.

People struggle with this all the time. This might help.

START WITH THE PROBLEM. Let's use TRAFFIC as an example.

Take a white board or a GIANT sticky note and put the problem in the middle.

Now spend 10 minutes with your team thinking about which segment is most affected by the problem. Now the fun part, pick a segment that might ENJOY this problem. This is not a segmentation exercise or a persona exercise. It is a thought exercise to see how pushing different levers controls different things.

In the case of traffic, maybe CERTAIN types of taxi drivers who get paid by TIME and don't yet have hybrid cars actually enjoy traffic. Maybe the father of newborn quadruplets doesn't mind traffic right now either. Maybe someone studying for the MCATS who has their books on tape doesn't care about sitting in the car for an extra half hour each way. Similar for die hard Howard Stern Fans.

Now come back to the segment that really feels the pain. Dive deeper and you have the DNA set.

Now you can do something similar for the solution.

Depending on the customer and problem set that you end up on... the solution will be different.

Maybe it is a faster horse.
Maybe it is congestion pricing.
But maybe it is simply adding a radio or air conditioning.
And maybe it is skype.

Think about it!
Post a Comment

Popular Posts